Help Desk & Incident Response
If Disaster Strikes, Be Ready to Respond.
At Doberman Technologies, our team understands the risks involved in not having a technology plan to protect your business from disasters like data breaches or malfunctioning software.
We work with you to make sure the different threats to your business are properly identified and prioritized in your technology strategy. We use our trusted partners to make sure your critical technology infrastructure is fully protected. In the event disaster does strike, we have a quick path to recovery based on your unique business needs.
Contact us today and get a FREE assessment of your network. Get your results in the same meeting, and start making impactful changes in your business immediately.
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What is Help Desk & Incident Response?
Help desks are typically focused on end-users of your technology, whereas service desks are focused on internal business issues.
Our integrated tools for both help and service desks will reroute your problems faster to our team at Doberman Technologies. You can easily communicate across departmental boundaries when the whole organization is working in one place.
If an attack is detected or something in your system is malfunctioning, our I.T. engineers and customer support teams will swarm the issue, often resolving it before you realize there was a problem.
- Enhanced Efficiency
- We carefully and critically monitor your systems and networks, catching bugs and fixing issues as soon as we detect them to keep your business operating smoothly.
- Seamless Experience
- It’s a problem when technology interferes with the relationship between a business and its client/customer. It could mean the difference between a client choosing your company over another. We make sure their experience with your team is as effortless as technology allows for the best possible user experience.
- Fast Problem Resolution
- Technology problems are part of business. We’re the experts who are familiar with them and that experience is the difference in how we handle them. Our entire company is built around proactive problem solving. We use our experience to anticipate and prepare, often addressing problems before they happen.
- Boosted Productivity
- When your employees are able to do their work without snags and problems, their productivity increases. With our advanced service desk features we make sure the most important jobs are dealt with first, so that you can maintain productivity.
Here's what our clients are saying...
“Doberman has provided us with what we truly wanted, the ability to sleep peacefully at night knowing our data is backed up and secure . . . and we hardly even noticed! Great people, great service!”
- Jack Weyers
“The tech arrived before we could even report the problem. Dobermans is proactive in problem solving. You remotely recognized we had before we saw it. You are amazing!”
- Carol B., Healthcare
“I’ve known Ian and his team at Doberman for just about 4 years and we share many of the same clients. With all our shared clients, I have never heard anything but glowing reviews of Doberman. I would not hesitate to refer any of my valued clients, friends, family or acquaintances to Doberman. I know Doberman will make me look good when I send a referral.”
- Evan Winters
“As the owner of a Web Design & Document Management Firm, I share many clients with Doberman Technologies and work with Ian, Mike, Jessica, and the Doberman Team frequently so I am very familiar with their top notch work. The clients that I share with Doberman are some of my easiest to work with because I know that their servers, security, and backup are well taken care of. When I do need something, Doberman always answers the phone quickly and jumps right on anything that is requested.”
- Kyle Schumaker
I couldn’t recommend the team at Doberman Technologies highly enough. The level of expertise they bring to the entire process is evident immediately. I know quite a few business owners who utilize Doberman and they are all raving fans as well.
- Aaron Schafer
“As a business consultant I work with a variety of businesses. Doberman is at the top of my list for who to call when a technology or cybersecurity risk is present. Jessica is an amazing representative and so caring with her clientele. Ian is amazingly down to earth and truly wants to take great care of his clients. The team works tirelessly to ensure their clients are safe.”
- Teena Rairigh
When you come to us for Help Desk and Incident Response service, we’ll assess your current technology and we’ll strategically design and implement a plan that empowers your business with the right tools needed to be safely backed up and protected.
Our process ensures that your system is carefully monitored and expertly managed, so that your systems are always reliable and operating.
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Have questions about our services or want to talk about your technology?
Give us a call today or fill out the form!
205 Mason St